Summary
Akshay Rajput is a Customer Success Advisor with eight years of experience blending a computer science background and hands-on software development knowledge to drive SaaS adoption in ed-tech and hospitality. He has led end-to-end implementations, onboarding, and offline deployments for large clients, consistently improving adoption and renewal rates while resolving escalations with high SLA compliance. Comfortable with JS-based technologies and customer platforms like Freshdesk and ClickUp, he pairs technical fluency with consultative engagement to tailor solutions to business outcomes. Based in Oregon, Akshay has a proven track record of upselling product modules and boosting revenue from existing accounts, and he brings a developer’s mindset to troubleshooting and cross-functional collaboration. Notably, he combines field-facing implementation experience with product-driven success strategies, making him effective at translating technical capabilities into tangible client value.
9 years of coding experience
4 years of employment as a software developer
Bachelor of Technology - BTech, Computer Science, B, Bachelor of Technology - BTech, Computer Science, B at Guru Gobind Singh Indraprastha University
English, Hindi, Punjabi