Summary
Apurv Ghai is a Principal Embedded Escalation Engineer at Microsoft with 11 years of experience diagnosing and resolving complex embedded and platform issues across enterprise products. He rose through multiple escalation and support roles at Microsoft, combining hands-on debugging with customer-facing incident leadership to drive high-severity problem resolution. Based in Irving, Texas, he specializes in root-cause analysis, telemetry-driven troubleshooting, and bridging engineering teams with product support to prevent regressions. Known as a tech enthusiast who loves debugging, he brings both deep technical fluency and a calm, methodical approach to critical incidents. His background spans early software engineering and a co-founded web department, giving him a practical appreciation for both product development and operational reliability. Colleagues rely on him for turning murky failures into actionable fixes and durable mitigations.
11 years of coding experience
13 years of employment as a software developer
Post Graduate Program in Artificial Intelligence and Machine Learning Business Applications, Post Graduate Program in Artificial Intelligence and Machine Learning Business Applications at Texas McCombs School of Business
Executive MBA Software Project Management, Executive MBA Software Project Management at INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
Bengaluru University