Beter Pan
Technical Support Engineer at Nokia
Singapore
Summary
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SeniorBeter Pan is a seasoned technical support engineer with 11 years focused on fixed-access telecom technologies, supporting ISPs in Singapore and previously handling post-sales service for Singtel. He brings deep hands-on expertise across POTS, xDSL variants (ADSL, SHDSL, VDSL, G.Fast, Vectoring), GPON/EPON, and Alcatel-Lucent/Nokia access hardware including iSAM series and CPE/ONTs. Comfortable with lab test gear like Spirent SmartBits/TestCenter and Unix-like systems (Solaris, Linux, macOS), he bridges R&D and field engineering from NPI through carrier trials and certification. Beter also has practical exposure to ALU IP platforms (7750/7450/OmniSwitch), basic MPLS/layer-3 routing and MySQL, enabling him to diagnose complex multi-layer issues. Known for turning dense technical specs into accessible training and documentation, he excels at transferring knowledge to frontline teams and customers.
11 years of coding experience
22 years of employment as a software developer
English, Chinese
Github Skills (62)
objective-c10
emulation10
analyzer9
analyser9
macos9
audio-effect8
python8
pitch8
go8
silent8
spectrum8
golang8
game-engine7
scheduled-tasks7
id37
Programming languages (9)
Github contributions (5)
beterhans/x2dcli
Feb 2018 - Oct 2018
Contributions:2 releases, 8 commits, 1 PR in 7 months
solveaxiscontrollerxboxxbox-controller
beterhans/MG_Char_air_scan
Apr 2020 - Jan 2021
Contributions:4 commits, 3 pushes, 1 branch in 8 months
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