Brendan Macdonald
United Kingdom
Summary
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SeniorBrendan Macdonald is a Customer Operations Director with a decade of leadership in gambling compliance operations and earlier experience delivering payments and banking projects across Africa. He currently runs ~460 FTE across multiple geographies, owning end-to-end delivery for safer gambling, CDD/KYC, payments, risk and complaints while balancing compliance, commercial and operational objectives. Brendan has a proven track record of scaling teams and driving efficiency through automation and near/offshoring—achieving a 53% workload increase with minimal headcount growth and a 56% reduction in costs in recent programmes. He sits on senior leadership teams shaping SG & AML strategy, leads regulatory audits across 20+ jurisdictions, and partners closely with product and tech to embed compliant, customer-first solutions. A former IT portfolio and project leader in financial services, he brings strong programme governance and change management skills alongside hands-on delivery experience. Outside the obvious remit, he combines commercial pragmatism with a background in launching banking and payment services across challenging emerging markets.
10 years of coding experience
Github Skills (4)
behat8
drupal7
testing7
automation-framework7
Programming languages (1)
Github contributions (5)
cameronandwilding/CWTest_Behat
Jan 2016 - Jul 2017
An automation framework for testing Drupal sites using Behat
Contributions:70 commits, 122 PRs, 133 pushes in 1 year 6 months
automation-frameworkbehatdrupaltesting
brendanmacdonald/brendanmacdonald.github.io
Jan 2023 - Mar 2025
Contributions:33 pushes, 1 branch in 2 years 2 months
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