Bryce Porter
Reservations Specialist
Los Angeles, California, United States
Summary
👤
Senior🎓
Top SchoolBryce Porter is a customer-focused reservations specialist with 12 years of experience blending luxury hospitality and tech-enabled customer service across high-end hotels and consumer marketplaces. He consistently drives measurable improvements—boosting Tradesy’s customer satisfaction by 35% in four months and migrating 15% of users to a partner platform through personalized 1:1 outreach. Skilled in escalation management, product-facing bug reporting, and quality assurance for marketing promotions, Bryce acts as a reliable bridge between customers, product, and marketing teams. Based in Los Angeles, he pairs meticulous attention to detail from hotel operations with empathy-driven service, and has helped elevate property service scores that contributed to Forbes recognition. Colleagues describe him as proactive and outcome-oriented, known for turning complex issues into seamless experiences.
12 years of coding experience
Bachelor's degree, Fashion Marketing, Bachelor's degree, Fashion Marketing at Academy of Art University
Github Skills (4)
extraction8
mpeg-dash7
mp47
actionscript7
Programming languages (2)
Github contributions (3)
eyemirage/eyemirage.github.io
Feb 2023 - Feb 2023
Contributions:10 releases, 11 pushes, 1 branch in 3 days
castlabs/dashas
Mar 2014 - Aug 2014
MPEG-DASH player written in ActionScript
Contributions:8 commits in 5 months
actionscriptmpeg-dash
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