Carl Smith
Sr. Business Manager Chief Of Staff at Microsoft
Greater Phoenix Area United States
Summary
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Senior🎓
Top SchoolCarl Smith is a seasoned global operations and customer success leader with over a decade of experience driving technical support, escalation management, and account strategy at Microsoft and Fortune-scale enterprises. He blends deep technical foundations in computer science with an MBA-backed business perspective to manage multimillion-dollar books of business, lead large cross-regional engineering teams, and improve service delivery across EMEA and the United States. Currently a Senior Business Manager and Customer Success Account Manager at Microsoft while running his own holdings firm, he is adept at translating complex technical remediation into profitable, customer-centric outcomes. Known for building high-performance teams—from 12-person escalation groups to 110-engineer regional centers—he brings a pragmatic process-improvement mindset and a knack for anticipating enterprise needs before they surface. Based in Greater Phoenix, he pairs hands-on IT leadership experience from Intel and Motorola with strategic program management to bridge technical execution and business results.
11 years of coding experience
21 years of employment as a software developer
BS Computer Science, BS Computer Science at Howard UniversityMBA Business Administration and Management, General, MBA Business Administration and Management, General at Wake Forest University School of BusinessProgramming languages (1)
Github contributions (5)
csmithk/ataGatewayDeploy
Jan 2017 - Mar 2017
Contributions:37 commits, 36 pushes, 1 branch in 1 month
csmithk/ExploratoryDataProject2
Nov 2015 - Mar 2016
Contributions:1 push, 1 branch in 3 months
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