Charles Nadeau
Documentation Manager, Platform
California, United States
Summary
👤
Senior🎓
Top SchoolCharles Nadeau is a seasoned documentation manager and technical writer with over two decades of experience crafting developer and end-user content, currently leading Platform documentation at Zendesk. He combines deep technical fluency—authoring API references, SDK tutorials in Python, JavaScript, and Swift—with content strategy, web analytics, and people management to align documentation with product and developer needs. His career spans major creative and SaaS products at Adobe and Macromedia, where he shifted documentation toward community-driven models and introduced Agile practices to content teams. Known for turning complex APIs and workflows into clear, actionable guidance, he measures success with data and continuously optimizes content priorities. Based in California, he brings a disciplined, analytical approach informed by an international academic background in commerce and affairs.
12 years of coding experience
9 years of employment as a software developer
M.A. exchange student, International Commerce, M.A. exchange student, International Commerce at University of KentuckyM.A., International Affairs, M.A., International Affairs at Carleton UniversityB.A., Political Science & Economics, B.A., Political Science & Economics at University of Ottawa
English, French
Github Skills (18)
heroku9
zendesk8
scaffold7
javascript7
microsoft-azure7
templating3
handlebars3
nodejs3
ruby2
app-framework2
azure2
ios1
microsoft1
chat-sdk1
csv1
Programming languages (8)
Github contributions (5)
chucknado/zep
Jun 2016 - Jan 2018
Contributions:4 PRs, 50 pushes, 5 branches in 1 year 7 months
centerhelp-centerproduction
zendesk/zendesk_apps_tools
Mar 2014 - Jun 2019
Contributions:15 commits, 10 PRs, 6 pushes in 5 years 4 months
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