Charles Ragg
Site Reliability Engineer at Sidetrade
England, United Kingdom
Summary
👤
Senior🎓
Top SchoolCharles Ragg is a Site Reliability Engineer with 11 years’ experience building and operating resilient, scalable systems for enterprise customers across the UK. At Sidetrade he designs automation, monitoring, and deployment pipelines, applying cloud, containerization, and Ansible expertise to reduce incident risk and accelerate delivery. His background spans hands-on infrastructure support, VR hardware and mixed-reality studios, and web development—giving him a practical, user-focused perspective on reliability. He has progressed from first-line support to team leadership by combining clear communication, proactive problem solving, and a focus on capacity planning and post-incident learning. Comfortable across both operations and engineering, he excels at translating customer needs into fault-tolerant architectures. Colleagues value his reliability, accountability, and knack for turning legacy constraints into pragmatic, maintainable solutions.
11 years of coding experience
6 years of employment as a software developer
level 3 extended diploma networking, compuer networking, Dmm, level 3 extended diploma networking, compuer networking, Dmm at Birmingham metropolitan collegenorth birmingham academyOCR level 2 cambridge technical diploma in it, ICT, Pass, OCR level 2 cambridge technical diploma in it, ICT, Pass at birmingham metropolitan college
English
Github Skills (105)
vpn-client10
openvpn10
discord-bot10
pia10
quest9
voice9
wireguard9
docker-container9
discord9
world-of-warcraft9
metallb9
http-proxy9
docker9
ndi9
k3s9
Programming languages (12)
Github contributions (5)
chazragg/raspberry_pi_setup
Jul 2021 - May 2022
ansible role, for setting up raspberry pies
Contributions:16 commits, 2 PRs, 7 pushes in 10 months
ansible-roleraspberry
chazragg/CaptainStandards
Jan 2015 - Nov 2016
Contributions:160 pushes, 4 branches in 1 year 10 months
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