Christopher Lais
Los Angeles, California, United States
Summary
👤
Senior🎓
Top SchoolChristopher Lais is an IT support professional with 17 years of hands-on experience, currently delivering Tier 1 help desk support for a high-volume enterprise environment in Los Angeles. He pairs CompTIA A+ and Google Cybersecurity credentials with daily troubleshooting of VPN, DHCP, DNS, and cloud-connected infrastructure, consistently meeting strict SLA metrics for response and first-contact resolution. His background in emergency medical response and corrections brings a calm, protocol-driven approach to incident triage and documentation, enabling clear escalation to Tier 2/3 teams. Outside IT he coaches no-gi Brazilian Jiu-Jitsu, translating teaching, mentorship, and risk-aware decision making into user training and stakeholder communication. Known for maintaining composure under pressure, he combines practical network and security monitoring skills with precise, audit-ready documentation to minimize operational downtime.
17 years of coding experience
High School Diploma, High School Diploma at High School
Github Skills (30)
android-build10
cyanogenmod10
linux-kernel9
vendor9
pac9
rom8
android8
gps7
qualcomm7
kernel7
audio6
android-launcher6
hal5
ffmpeg5
device-tree4
Programming languages (8)
Github contributions (5)
redmountainmakers/led_brick
Jan 2014 - Apr 2014
Contributions:14 commits in 3 months
ledbricksmakerspacearduino
zinx/FOTAKill
Dec 2010 - Dec 2010
Contributions:6 commits in 15 days
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