Summary
Dharmesh Tailor is a seasoned Senior Business Analyst with 11 years of experience blending IT and business change across financial services, consulting, staffing and telecoms, currently driving analysis work at the Financial Conduct Authority. He combines a Computer Science background with deep expertise in requirements analysis, service delivery, ITIL and CRM implementations—having led data migration and global Salesforce NPS projects during large front-office transformations. Comfortable in both delivery and governance roles, he has a track record of improving IT quality, process measurement and customer insights from hands-on provisioning to global process ownership. Known for translating complex regulatory and operational needs into practical, auditable solutions, he brings stakeholder-focused communication and continuous improvement to high-stakes programs.
11 years of coding experience
5 years of employment as a software developer
BSc, Computer Science, BSc, Computer Science at University of Hertfordshire