Dominic Jodoin
Vice President Of Customer Engineering at Botpress
Montreal, Quebec, Canada
Summary
🤩
Rockstar🎓
Top SchoolDominic Jodoin is a seasoned support engineering leader and VP of Customer Engineering with 15 years of professional software development experience and a 14-year track record in technical leadership. He excels at turning high-severity customer problems into durable engineering improvements—reducing response times by up to 85% and cutting recurring ticket volume through instrumented root-cause fixes. Dominic blends deep hands-on expertise across C++, Python, Java, mobile and DevOps tooling with people leadership, having built and scaled teams across North America and Europe. He has driven tooling and observability initiatives, shipped web-based support apps to eliminate risky production access, and owned incident management and postmortems at scale. An active contributor to the Travis CI ecosystem, his work spans build automation, frontend fixes, and documentation improvements that strengthened CI reliability and developer experience. Based in Montreal, he pairs pragmatic engineering with a talent for coaching cross-functional teams to ship measurable operational outcomes.
14 years of coding experience
25 years of employment as a software developer
Training Advanced iPhone and iPad Application Development, Training Advanced iPhone and iPad Application Development at Collège de MaisonneuveTraining iPhone and iPad Application Development, Training iPhone and iPad Application Development at Technologia Formation - ConseilMasters level graduate courses Computer Science, Masters level graduate courses Computer Science at Université de MontréalBachelor of Science (B.Sc.) Computer Science, Bachelor of Science (B.Sc.) Computer Science at University of Ottawa
French, English
Stackoverflow
2,538reputation
82kreached
33answers
14questions
travis-ci
top-1%
Github Skills (30)
markdown10
javascript10
package-management10
bash10
travis-ci10
ui-design10
uid10
markdown-it10
front-end-development10
ember10
build-automation10
documentation10
apt-get9
ruby9
navigationbar9
Programming languages (30)
Github contributions (5)
travis-ci/docs-travis-ci-com
Jul 2015 - Oct 2019
The Travis CI Documentation
Role in this project:
Technical Writer
Technical WriterContributions:167 commits, 69 PRs, 182 pushes in 4 years 2 months
Contributions summary:Dominic primarily contributed to the documentation of the Travis CI platform. Their commits involved adding and updating links within the documentation's sidebar, specifically referencing topics like migration guides, CI environment references, and user management. The changes focused on improving navigation and accessibility within the documentation site. The user also made edits to the documentation generation scripts.
travis-ci
travis-ci/travis-build
Feb 2017 - Oct 2019
.travis.yml => build.sh converter
Role in this project:DevOps Engineer & Automation Engineer
DevOps Engineer & Automation EngineerContributions:57 commits, 52 PRs, 99 pushes in 2 years 8 months
Contributions summary:Dominic primarily focused on improving the build process and infrastructure for the Travis CI project. Their contributions involved fixing issues related to package management (Redis PPA, HHVM), updating build configurations to address dependency issues, and implementing changes to the build environment. They also addressed issues in the build process by reverting problematic changes and introducing changes to the build system.
rubytravisymltravis-ciconverter
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