Summary
Donald Hoskins is an experienced IT professional and Managed Services Provider Analyst with 12 years of hands-on experience bridging technical support, client relations, and operational management. He has led day-to-day operations as a managing partner while resolving complex Tier II help desk issues—particularly in electronic Medicare claims and ANSI X12 formats—demonstrating an ability to translate technical complexity for non-technical stakeholders. Based in Cincinnati, he combines practical break/fix skills and networking knowledge with a security-focused academic background (B.S. in Information Assurance). Known for clear communication and documentation, he thrives in dynamic environments where continuous learning and process improvement drive service excellence. Unusually for a support-focused technologist, his career includes both aviation ground operations and centralized call-center pilots, reflecting adaptability and a knack for high-stakes, regulated workflows.
12 years of coding experience
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance, Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance at University of Phoenix