Summary
Dylan Moore is a customer-success leader with 12 years in tech, currently directing Customer Success at Dyspatch after rising through hands-on CSM roles since 2014. Based in British Columbia, he blends technical grounding from a Computer Systems Technology program with deep experience in onboarding, retention, and scaling customer operations for a product-led company. His long tenure at a single fast-growing email/template SaaS underscores strengths in product expertise, cross-functional partnership, and institutional knowledge. Dylan is known for translating technical capabilities into clear customer value and building processes that reduce churn while enabling expansion. Off-hours he balances the role with a playful Coke Zero enthusiasm, suggesting a pragmatic, personable leadership style.
12 years of coding experience
10 years of employment as a software developer
Computer Technology/Computer Systems Technology, Computer Technology/Computer Systems Technology at Camosun College