Summary
Ercument Erdogan is a seasoned banking and technology professional with nine years of focused experience in solution development and leadership roles across Türkiye İş Bankası and Erişim Müşteri Hizmetleri. He combines deep domain knowledge in banking and call-center systems with hands-on technical skills in SQL, Visual Basic, Visual Studio, SAP, and CRM integrations. As a Solution Development Specialist and later Çözüm Geliştirme Yönetmeni, he led projects deploying Genesys solutions and call-center applications that bridged customer service and IT. Trained in statistics and IT at Hacettepe University, he brings strong analytical rigor to software development methodologies and project management. Comfortable translating business requirements into technical designs, he has a track record of making legacy banking processes more data-driven and automated. Now retired and based in Istanbul, he retains practical expertise in both operational banking systems and customer-facing technology.
10 years of coding experience
Hacettepe Üniversitesi