Erica Weema
Technical Support Specialist at Klara
Wichita, Kansas, United States
Summary
👤
Senior🎓
Top SchoolErica Weema is a Technical Support Specialist with 10 years of experience helping SaaS and hardware customers resolve complex issues and improving platform reliability through smart triage, automation, and clear communication. She has driven L1/L2 support at Klara and Workiva, partnered closely with engineering and product teams to prioritize fixes, and created runbooks and knowledge base content that reduce repeat incidents. Comfortable in high-volume, mission-critical environments, Erica translates customer pain into actionable engineering inputs while keeping stakeholders informed and adhering to SLAs. Her background in data entry, quality assurance, and business listings management gives her an eye for data accuracy and scalable process improvements that often go unnoticed in support functions. Based in Wichita, Kansas, she combines a customer-first mindset with technical curiosity and a knack for mentoring peers.
11 years of coding experience
3 years of employment as a software developer
Associate of Arts (A.A.), Computer Programming, Associate of Arts (A.A.), Computer Programming at Mesa Community College
English
Github Skills (2)
typescript1
java1
Programming languages (1)
Github contributions (5)
5footerica/5footerica.github.io
Oct 2017 - Jul 2022
Contributions:37 pushes, 1 branch in 4 years 10 months
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