Gerente De Suporte Técnico at UNISC - Universidade de Santa Cruz do Sul
Rio Grande do Sul, Brazil
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Summary
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Senior
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Evandro Da Silva is a seasoned IT leader with over 20 years of hands-on experience progressing from field technician to Gerente de Suporte Técnico at UNISC, where he now manages and mentors a support team while shaping IT service strategy. He led ITIL-based service catalog implementation and procurement/homologation processes that measurably improved service quality and user satisfaction across multiple campuses. Comfortable with both hardware-level troubleshooting and full-stack development (GitHub bio: Full Stack Developer), he blends technical fluency with operational governance to maximize limited budgets. An MBA-trained professional, Evandro is skilled at designing internal training programs that drive secure, efficient use of institutional resources and foster continuous improvement.
9 years of coding experience
Pós-Graduação em Gestão Empresarial (MBA), Pós-Graduação em Gestão Empresarial (MBA) at UNISC - Universidade de Santa Cruz do Sul
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