Summary
Glen Roberts is a systems engineer with a decade of hands-on IT experience, currently supporting complex infrastructure at TEKsystems from his base in Gainesville, Georgia. He built deep troubleshooting and customer-facing escalation expertise during six years at Citrix, resolving mission-critical issues across Netscaler, XenApp/XenDesktop and SDX environments while liaising with product engineering. Comfortable across the stack, Glen combines day-to-day systems administration, network troubleshooting and security-aware practices informed by formal training in Information Assurance. He’s known for mentoring peers and translating intricate technical problems into clear, customer-acceptable solutions—an ability honed in high-pressure, politically sensitive support engagements. Colleagues would note his curiosity and habit of dabbling in programming and security topics beyond his primary operational remit.
10 years of coding experience
4 years of employment as a software developer
Computer and Information Systems Security/Information Assurance, Computer and Information Systems Security/Information Assurance at Chattahoochee Technical College