Guan-ling Wu
Lead Technical Support Engineer at HERE Technologies
New Taipei, Taiwan
Summary
👤
Senior🎓
Top SchoolGuan-ling Wu is a Lead Technical Support Engineer based in New Taipei with nine years of hands-on experience bridging product, engineering, and high-profile IoT and automotive customers across Taiwan and APAC. She excels at translating complex customer feedback into actionable technical requirements, driving product improvements and consistently high satisfaction scores. Known for proactive communication and cross-functional collaboration with Product, Sales, and Development, she also reduced new-hire onboarding from six months to 2–3 months through targeted mentoring. Her background in GIS, marketing communications, and successful delivery of government-recognized projects gives her a rare blend of technical domain knowledge and customer-centric product instincts.
9 years of coding experience
Bachelor of Education (B.Ed.), Elementary Education and Teaching, Bachelor, Bachelor of Education (B.Ed.), Elementary Education and Teaching, Bachelor at National Taipei University of Education
English, Chinese
Github Skills (22)
javascript10
leaflet10
maps10
mobile9
android8
nlp6
iaas6
natural-language-processing6
python6
devops5
paas5
junction5
command-line-tool5
java5
database4
Programming languages (5)
Github contributions (5)
aquawill/taiwan_roadkill_map
Nov 2019 - Dec 2020
Contributions:88 commits, 84 pushes, 1 branch in 1 year
aquawill/here_route_match_ext_demo
Sep 2018 - Aug 2024
Contributions:11 pushes in 6 years
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