Jawad Shoaib
Tennis Coach at Rockhill Tennis Center
Charlotte, North Carolina, United States
Summary
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Senior🎓
Top SchoolJawad Shoaib is a seasoned technology and customer experience leader with 9+ years in senior roles driving cloud contact center, omnichannel and AI-enabled digital transformations for global enterprises. He has progressed from solutions architect to director-level and business development roles at Cisco, MetLife, PwC and Ally, combining deep VoIP/contact-center technical expertise with executive stakeholder influence. Jawad is skilled at translating vendor and customer needs into ROI-driven architectures, having led multi-million dollar migrations to CCaaS, grown regional sales, and built Centers of Excellence for emerging tech. He pairs a quantitative background in mathematics and electrical engineering with MIT coursework in AI strategy, enabling pragmatic adoption of conversational AI, voice biometrics and analytics. Based in Charlotte, he now blends this enterprise tech lens with hands-on community coaching as a tennis coach, reflecting a rare mix of strategic leadership and direct mentoring. Colleagues describe him as a growth-focused pragmatist who sees both the technical hooks and human workflows needed to scale digital customer experiences.
9 years of coding experience
15 years of employment as a software developer
Certification, ARTIFICIAL INTELLIEGENCE: IMPLICATIONS FOR BUSINESS STRATEGY, Certification, ARTIFICIAL INTELLIEGENCE: IMPLICATIONS FOR BUSINESS STRATEGY at Massachusetts Institute of TechnologyBachelors of Science, Mathematics, Bachelors of Science, Mathematics at New York UniversityBachelors of Engineering, Electrical Engineering, Bachelors of Engineering, Electrical Engineering at Stevens Institute of Technology
English, Urdu, Hindi, Portuguese
Stackoverflow
1reputation
0reached
0answers
0questions
Programming languages (1)
Github contributions (5)
jawadshuaib/Smart-Contract-for-Till-Death-Do-Us-Part
Mar 2019 - Oct 2023
Contributions:2 pushes, 1 branch in 4 years 7 months
jawadshuaib/quran-similarity-search
Aug 2022 - Dec 2022
Contributions:128 commits, 97 pushes in 3 months
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