KC Cross
Senior Technical Writer at Aquent
Monroe, Washington, United States
Summary
🤩
Rockstar🎓
Top SchoolKC Cross is an Acrolinx architect and seasoned technical content developer with over two decades of experience designing documentation and tooling for cloud services, enterprise software, and telecommunications. At Microsoft they led a company-wide Acrolinx rollout across 150+ GitHub repos and 2,700+ users, cutting editorial review time dramatically and saving an estimated $1.95M by automating quality gates and enforcing score thresholds. Comfortable at the intersection of content, engineering, and localization, KC builds integrations across GitHub, VS Code, SharePoint, AEM, and ADO Git and has pioneered using Acrolinx for UI text and SEO-aware guidance. They translate complex technical subjects into clear, audience-tailored content—from novice 100-level topics to developer-facing guidance—and evangelize tooling adoption through training and internal documentation. A self-described "tools nerd" with practical experience in Azure, Microsoft 365, XML/HTML toolchains, and content automation, KC combines operational rigor with a knack for making large-scale documentation workflows predictable and efficient.
8 years of coding experience
26 years of employment as a software developer
University of California Santa Cruz
Github Skills (16)
doc10
configuration-management10
mv10
mvc10
acr10
msoffice10
content-model10
mvs10
ocs10
web-content10
documentation10
office-js10
office3659
xcore9
opencore9
Programming languages (6)
Github contributions (5)
MicrosoftDocs/OfficeDocs-Enterprise
Dec 2017 - Sep 2020
Documentation for Office 365 Enterprise features
Role in this project:
Technical Writer / Documentation Specialist
Technical Writer / Documentation SpecialistContributions:59 commits, 3 PRs, 3 pushes in 2 years 9 months
Contributions summary:KC primarily contributed to the repository by creating and modifying configuration files, specifically focusing on the `.acrolinx-config.edn` file. These changes involved setting up Acrolinx integration, defining rules, and customizing the display of scorecards. Their work includes adjusting minimum score requirements and updating header/footer information within the configuration file to align with project updates and testing. The user also merged branches, indicating they are involved in the workflow of reviewing and integrating changes.
office365mvldocsnon-buildofficedocs
MicrosoftDocs/OfficeDocs-O365ITPro
Jun 2018 - Nov 2021
Documentation for Office 365 Kaizala, Yammer
Role in this project:Technical Writer / Documentation Specialist
Technical Writer / Documentation SpecialistContributions:40 commits in 3 years 5 months
Contributions summary:KC primarily focused on configuring and maintaining the .acrolinx-config.edn file within the repository, which suggests a role centered on documentation quality and consistency. Their commits involved updating the configuration to include and exclude specific docsets, modifying rule sets, and incorporating Acrolinx scorecards. The user also integrated Acrolinx GitHub API, suggesting an automation component in the documentation process.
office365mvldocsnon-buildnoncoreofficedocs
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