Summary
Kyle O'brien is a consultant and software engineer based in Austin, Texas with eight years of experience building developer-facing tools, support systems, and reliable web platforms. He blends hands-on coding (React, Node, Ruby, JS) with deep customer empathy from roles in developer community moderation, SRE, and senior support engineering at companies like BigCommerce and Apollo GraphQL. At Apollo he authored 100+ help articles and built a custom Algolia-ZenDesk integration to improve devdocs search—an example of his knack for turning documentation and tooling into measurable UX improvements. He’s comfortable owning the full lifecycle from troubleshooting production incidents to shipping content and code, and often serves as the communication bridge between execs, product, and engineering. His personal mission—“put a website in every wallet”—signals a minimalist, sound-minded approach to web presence and developer experience. He does not entertain sales inquiries, preferring technical collaboration and product-focused work.
8 years of coding experience
5 years of employment as a software developer
General Education Degree