Lukáš Viktora
Head Of Customer Experience at Vodafone
Prague Metropolitan Area Czechia
Summary
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RockstarLukáš Viktora is a seasoned customer experience leader with 12 years of expertise designing and embedding customer‑led strategies across industries, currently shaping CX and NPS performance at Vodafone Czechia. He combines hands-on journey mapping, VoC systems and closed‑loop improvement with commercial acumen developed in senior roles at Gen™, Clientology Institute and Czech Airlines. Lukáš has repeatedly translated customer insight into measurable improvements in retention, lifetime value and advocacy, while advising major brands from adidas to ŠKODA on CX transformation. He excels at connecting leadership routines to customer metrics and running end‑to‑end initiatives that move from insight to operational adoption. A pragmatic facilitator and former co‑founder of a consumer lifestyle platform, he brings both consultancy rigor and operator mindset to scale customer‑centric change.
12 years of coding experience
10 years of employment as a software developer
English, German, russian (basic)
Stackoverflow
53reputation
16kreached
2answers
0questions
Github Skills (109)
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Programming languages (17)
Github contributions (5)
zetneteork/docker-xmrig
Oct 2020 - Apr 2025
Contributions:1 release, 9 pushes, 1 branch in 4 years 7 months
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