Martin Connolly
Global Support Excellence Manager at Amazon Web Services (AWS)
Sydney, New South Wales, Australia
Summary
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Senior🎓
Top SchoolMartin Connolly is a seasoned ICT leader with 11+ years of senior operational and people-management experience, now leading Global Support Excellence for AWS from Sydney. He specialises in managing high-impact escalations, building technical leadership, and driving tooling, automation and global training improvements across cloud and enterprise environments. His background spans cloud migrations, data centre decommissions, service platform rollouts (including ServiceNow) and large-scale managed service transformations. Prior roles at AWS, Australian Red Cross and Dimension Data show a consistent track record of scaling teams, improving SLAs and delivering cost savings. He combines hands-on infrastructure expertise dating back to early Exchange and SAN deployments with modern cloud operations discipline, and often mentors technical leaders into cross-team planners. Known for turning reactive support teams into proactive, trusted-advisor organizations, he blends operational rigor with pragmatic innovation.
11 years of coding experience
20 years of employment as a software developer
Computer Software Engineering, Computer Software Engineering at BTEC HNC Software Engineering (University of Glamorgan)
Github Skills (2)
trend10
fsharp1
Github contributions (5)
MartinConnolly/python_hard
May 2015 - Jul 2015
Contributions:5 pushes, 1 branch in 1 month
MartinConnolly/HospQual
Apr 2015 - May 2015
Contributions:6 pushes, 1 branch in 5 days
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