Michael Baer
Service Desk Specialist at Unternehmensgruppe Theo Müller
Dresden, Saxony, Germany
Summary
👤
Senior🎓
Top SchoolMichael Baer is a Service Desk Specialist with 13 years of hands-on experience coordinating major incident response and multi-vendor communication across 24/7 enterprise IT environments. He excels at moderating cross-functional incident calls, managing ticket lifecycles, and documenting reproducible solutions to restore complex services quickly. His background spans incident management and service delivery for large customers like BASF SE, plus earlier software development and web/database administration work, giving him a rare blend of operational rigor and development understanding. Based in Dresden, he keeps technical skills current by following software, hardware, and networking trends and also contributes as a web and application developer on GitHub. Comfortable troubleshooting unusual problems at odd hours, he pairs calm crisis leadership with a practical focus on process and knowledge transfer. Outside work he’s an avid cyclist and swimmer, which he credits for keeping his problem-solving energy sharp.
13 years of coding experience
3 years of employment as a software developer
Ausbildung, Fachinformatik - Anwendungsentwicklung, Ausbildung, Fachinformatik - Anwendungsentwicklung at BSZ für Elektrotechnik DresdenMaschinenbau, Maschinenbau at TU Bergakademie FreibergLandschafts- und Freiraumentwicklung, Landschafts- und Freiraumentwicklung at Hochschule für Technik und Wirtschaft Dresden
English, French, German
Github Skills (45)
gnome10
firefox9
versioning9
go8
browser-extension7
git7
git-lfs7
webpack7
css7
x3dom7
safari7
livescript7
html7
compiler6
web-development6
Programming languages (8)
Github contributions (5)
synapsos/firefox-gnome
Jan 2015 - Nov 2015
Contributions:21 pushes, 14 branches in 9 months
firefoxgnomeadwaita
baerspace/baerspace.github.io
Nov 2015 - Dec 2018
Contributions:5 pushes, 1 branch in 3 years 1 month
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