Summary
Michael Sale is a business-driven technologist and AI delivery leader with eight years of formal experience and a 25+ year career transforming service operations, cloud platforms, and customer engagement at companies including Oracle, Avaya, and startups. As VP of AI Delivery at SmythOS and former CPO at Edgy Labs, he combines product strategy, cloud automation, and KCS-based knowledge management to launch omnichannel, NLP-driven support solutions that measurably reduce costs while raising CSAT and NPS. He specializes in turning customer journey analytics and executable knowledge artifacts into investment-grade roadmaps that tie product changes to retention and revenue impact. Known for scaling engineering and service teams, he has led cloud automation, predictive incident monitoring, and workforce optimization initiatives across global organizations. Michael blends technical depth in AI, DevOps, and data mining with a rare commercial focus—designing solutions whose ROI can be proven statistically. Based in Monument, Colorado, he also advises enterprises on intellectual property strategy and owner-journey optimization to accelerate time-to-value post-purchase.
8 years of coding experience
16 years of employment as a software developer
Bachelor of Arts - BA, Political Science, Bachelor of Arts - BA, Political Science at UC Santa Barbara