Summary
Michelle Thomas is a Principal Technical Writer with nine years of focused experience crafting developer-facing documentation and leading documentation teams at enterprise software companies. A Computer Science (Co-op) graduate based in the Greater Ottawa area, she combines hands-on familiarity with languages and tools (C, Java, JavaScript, SQL, DITA, FrameMaker, MadCap Flare, GitHub, SVN, Perforce, and XML tooling) with a track record of scaling documentation programs from individual contributor to director-level roles. She has repeatedly bridged engineering, product, and customers—advocating for clarity and usability while shipping high-quality docs for complex APIs and SDKs. Known for turning intricate technical concepts into practical, searchable guidance, she also brings management experience running documentation teams at Solace, Qlik, and QNX. Less obvious: her background in product specialist roles early in her career gives her a rare product-minded perspective that informs documentation strategy and developer experience.
9 years of coding experience
16 years of employment as a software developer
B.Sc. (Hons.), Computer Science (Co-op), B.Sc. (Hons.), Computer Science (Co-op) at University of Ottawa