Mike Kipruto is a Product Support Specialist and telecom-trained engineer with 9 years of experience solving technical problems across networking, telecom compliance, and SaaS product support. Based in Nairobi, he has progressed through hands-on roles at Awesome Motive and Influx, diagnosing complex issues, reproducing bugs, and writing targeted code snippets to resolve customer scenarios. His background in telecommunications and network security informs a methodical approach to troubleshooting and to translating deep technical details into clear guidance for customers and developers. Mike’s work bridges carrier-grade network operations and modern product support workflows, giving him a rare perspective on both infrastructure resilience and user-facing reliability. Known for a focus on simplicity, he combines practical engineering skills with an emphasis on reproducible, minimal fixes that reduce ticket churn and speed time-to-resolution.
9 years of coding experience
7 years of employment as a software developer
Double Bachelor of Science Degree, Telecommunication and Information • Electrical and Electronics Engineering, Double Bachelor of Science Degree, Telecommunication and Information • Electrical and Electronics Engineering at DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY (DeKUT)
Kenya Certificate of Secondary Education, (KCSE), Kenya Certificate of Secondary Education, (KCSE) at Kapsabet Boys High school
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Contributions:3 reviews, 6 PRs, 14 pushes in 1 year 3 months
Contributions:1 release, 6 commits, 2 PRs in 1 year 2 months
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