Pan Ousley
Principal Technical Writer, OpenShift Virtualization
New York, United States
Summary
🤩
Rockstar🎓
Top SchoolPan Ousley is a Principal Technical Writer specializing in OpenShift Virtualization at Red Hat with 11 years of experience translating complex cloud-native and storage engineering concepts into clear, usable documentation. Rooted in a background that spans hands-on support, storage engineering, and linguistics, Pan excels at empathetic communication that bridges engineering, product, and customer needs. At Red Hat they progressed from intern to principal writer, shaping customer-facing guides and knowledge-base content while promoting KCS practices to improve support outcomes. Based in New York, Pan blends technical fluency in OpenShift and Gluster with a minimalistic writing style that prioritizes usability and reduces cognitive load for operators. An early career in recovery counseling informs a collaborative, user-centered approach to documentation and cross-team advocacy.
11 years of coding experience
3 years of employment as a software developer
UMass LowellBachelor of Arts (BA) Linguistics, Bachelor of Arts (BA) Linguistics at SUNY New Paltz
Github Skills (18)
glusterfs10
filesystem10
openshift10
documentation10
linux9
storage9
vms9
server9
replication9
alerts8
virtual-machine8
distributed-systems8
user-guide8
virtualization8
libvirt8
Programming languages (6)
Github contributions (5)
ousleyp/openshift-docs
Jul 2018 - Jul 2026
OpenShift Documentation
Contributions:2312 pushes, 532 branches in 8 years 1 month
kubernetesopenshift
ousleyp/tier_test_scripts
Jun 2015 - Dec 2015
Contributions:43 pushes, 1 branch in 6 months
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