Pedro Antonio
ITSM Tools Specialist at Beyond Gravity
Lisbon, Lisbon, Portugal
Summary
🤩
Rockstar🎓
Top SchoolPedro Antonio is an ITSM Tools Specialist with 15+ years driving Service Desk and Service Operations improvements across multinational environments, currently focused on ServiceNow administration and no-code/low-code process enhancements. He has progressed from front-line support to EMEA Service Desk Manager roles, blending hands-on incident and change management with people leadership to lift customer satisfaction and operational SLAs. Known for a continual learning mindset, Pedro emphasizes data-driven simplification of workflows so analysts can operate smarter, not harder. Based in Lisbon, he brings deep practical ITIL experience across Fujitsu and Hitachi Vantara, and a knack for translating recurring incident trends into lasting service improvements. An electrical and electronics engineering background underpins his systematic approach to tooling and automation.
15 years of coding experience
4 years of employment as a software developer
Electrical and Electronics Engineering, Electrical and Electronics Engineering at Instituto Superior Técnico
English, Spanish, Portuguese
Github Skills (62)
pentaho10
minecraft10
hbase10
server-core10
pdi10
dashboard10
cassandra10
spigot10
osgi-bundle10
chrome-extension10
rap10
graphic10
java10
plugin10
mdx10
Programming languages (5)
Github contributions (5)
pamval/cgg
Jan 2015 - Oct 2018
Community Graphics Generator
Contributions:9 pushes, 3 branches in 3 years 9 months
map-editorgraphics2d
pentaho/marketplace-metadata
Dec 2012 - Oct 2020
This project hosts the metadata related to plugins in Pentaho's marketplace, both BA Server and PDI
Contributions:1181 commits, 380 PRs, 470 pushes in 7 years 11 months
pentaho
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