Summary
Phil Willis is a client-success and operations leader with 10+ years of hands-on technical and customer-facing experience, now serving as Vice President of Client Success at Retail Velocity. He specializes in driving data automation, cloud migrations, and retailer-specific system optimizations for billion-dollar and multi-million dollar accounts, balancing strategic vision with implementation-level execution. Phil’s background as a cloud engineer and solutions engineer gives him deep operational fluency across AWS, MySQL, and high-volume SaaS environments, and he chairs his company’s internal Security Board to ensure compliance and data integrity. Known for shepherding cross-functional teams through complex rollouts, he combines customer advocacy with measurable outcomes in uptime, onboarding speed, and system reliability. Based in Jackson, Michigan, he brings a pragmatic, metrics-driven approach that surfaced early in his career when he recouped six-figure annual savings by reengineering print workflows.
11 years of coding experience
20 years of employment as a software developer
Bachelor of Arts - BA Management & Organizational Development, Bachelor of Arts - BA Management & Organizational Development at Spring Arbor University