Rich Adams is a Principal Engineer in Cloud Security with 13 years of experience building and securing large-scale, operational systems across SaaS and platform companies. Based in the San Francisco Bay Area, he progressed through senior engineering and incident response roles at PagerDuty before leading cloud security efforts at Indeed, blending hands-on systems work with security best-practice implementation. Rich contributes to well-known incident response documentation at PagerDuty, focusing on UI/UX improvements and secure integrations that make complex runbooks more usable. A pragmatic engineer and mentor, he pairs deep operational experience with a Master of Engineering in Computer Systems and Software Engineering from the University of York. Off the clock he’s a new father who gardens, takes restorative walks, and has finally earned the right to tell dad jokes.
14 years of coding experience
15 years of employment as a software developer
Master of Engineering - MEng Computer Systems and Software Engineering, Master of Engineering - MEng Computer Systems and Software Engineering at University of York
Contributions:4 reviews, 78 commits, 163 PRs in 5 years 6 months
Contributions summary:Rich primarily contributed to the documentation and styling of the PagerDuty incident response documentation. Their work involved adding links, updating colors, refining the theme's visual appearance, and fixing style bugs across various files, including CSS, HTML, and JavaScript. They also updated the header, added page descriptions, and incorporated new features such as header images and incident recording examples. In addition to the documentation improvements, the user was involved in implementing and maintaining the security best practices and integrations.
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