Summary
Riky Hamzah is an Engineering Manager in SRE with 11 years of experience focused on platform engineering, system architecture, observability, and cybersecurity, currently leading reliability efforts at Shopee in Jakarta. He has a proven track record driving SLO-driven reliability (99.95% SLO compliance), chaos engineering, fast incident response, and disaster recovery drills across complex product lines including payments, supply chain automation, and games. Previously at HappyFresh he built and scaled cross-functional reliability and security teams, owned cloud migrations to container environments, and established company-wide DevSecOps and SRE practices. Riky combines hands-on system design and performance profiling with people leadership—hiring, mentoring, career planning, and OKR-driven delivery for teams of 10+. He also has experience formalizing compliance controls (PCI DSS, ISO 27001) and bootstrapping SRE culture for a new data center, reflecting a blend of technical depth and operational governance.
12 years of coding experience
7 years of employment as a software developer
Bachelor's degree, Informatics Engineering, Bachelor's degree, Informatics Engineering at Universitas Komputer Indonesia