Rob Mcnicol
Technical Service Manager at esure Group
East Kilbride, Scotland, United Kingdom
Summary
👤
Senior🎓
Top SchoolRob Mcnicol is an Agile and ITIL-certified Technical Service Manager with 12 years of hands-on experience delivering incident, change, and problem management across finance and public-sector environments. Currently leading technical service operations at esure Group, he combines frontline service desk expertise with strategic change governance to improve SLAs and customer experience. Known for pragmatic process design and Lean Six Sigma Yellow Belt thinking, Rob streamlines workflows using ITSM tools like ServiceNow, Remedy on Demand and Jira Service Management. He has a track record of managing high-severity incidents, convening major incident responses, and translating operational data into actionable improvements. Comfortable coaching teams and authoring knowledge assets, he blends technical troubleshooting with stakeholder communication to keep complex estates running smoothly. Based in East Kilbride, Scotland, he pairs a detail-oriented mindset with a practical, improvement-focused approach that often uncovers efficiency gains others overlook.
12 years of coding experience
HNC, Computing Studies and Technology, HNC, Computing Studies and Technology at Cardonald CollegeHeriot-Watt University Edinburgh CampusCrookston Castle Secondary
Github Skills (12)
cities-skylines10
glance10
3d9
game-development9
game-engine9
godot8
open-source8
context-menu6
odata4
vscode3
camera2
aris2
Programming languages (3)
Github contributions (5)
rob-williams/CityVitalsWatchMod
Mar 2015 - Oct 2015
A mod for Cities: Skylines that adds a panel to display vital city stats at a glance
Contributions:36 commits, 33 pushes, 1 branch in 7 months
skylinesmodvitalpanelstats
rob-williams/MarkdownOut
Oct 2013 - Jan 2014
Contributions:8 commits in 3 months
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