Summary
Robert Lynn is a pragmatic Technology Services Engineer with a decade of hands-on experience diagnosing and resolving complex hardware and software issues across enterprises. Currently supporting operations at Accolade after multi-year roles at McKinsey & Company, he combines advanced workstation, mobile, macOS, Active Directory and remote connectivity expertise with a strong track record in high-pressure, client-facing environments. He’s contributed to automation and tooling initiatives, regularly authored and validated technical knowledge, and helped scale first-line support through training and documentation. Based in Prague, he brings a roots-in-hardware perspective from earlier freelance PC and console repairs, which informs his methodical troubleshooting and systems-level thinking.
10 years of coding experience
Collingwood College
English