Sarah Eberhart
Senior Analyst, IVR & Customer Experience at AES Indiana
Shelbyville, Indiana, United States
Summary
🤩
Rockstar🎓
Top SchoolSarah Eberhart is a results-driven operations and analytics leader specializing in contact center optimization, IVR, and customer experience with four years of senior-level experience and a decade in operations. She combines Lean Six Sigma and Agile practices with advanced forecasting and KPI dashboarding to deliver measurable savings—highlighted by $1M in staffing cost reductions and $100K in process reengineering gains. At Versiti she directed multi-state workforce planning and developed predictive staffing frameworks that improved utilization and scheduling accuracy while overseeing a $16M P&L. Now focused on Genesys Cloud CX at AES Indiana, she translates complex data into real-time decision tools and journey maps that boost operational performance. Known for building high-performing, cross-functional teams and serving as a CRM subject-matter expert, she pairs strategic vision with hands-on execution. An analytical communicator and former technical writer, she brings uncommon fluency between data, technology, and frontline operations.
4 years of coding experience
6 years of employment as a software developer
Bachelor's degree Nonprofit Management & Leadership, Bachelor's degree Nonprofit Management & Leadership at Indiana University Bloomington
Github Skills (12)
yeoman10
bot-framework10
bots10
vsix10
powerapps10
typescript10
dotnet10
javascript10
powerplatform10
sdk10
csharp10
python10
Programming languages (3)
Github contributions (3)
MicrosoftDocs/power-platform
Nov 2021 - May 2022
Documentation for Microsoft Power Platform
Contributions:49 commits in 5 months
powerplatform
MicrosoftDocs/powerapps-docs
Mar 2022 - Mar 2022
Technical Documentation for Microsoft Power Apps
Contributions:13 commits in 7 days
powerapps
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