Shaun Jenkins
Technical Customer Care Analyst at Tuft & Paw
Cardiff, Wales, United States
Summary
👤
Senior🎓
Top SchoolShaun Jenkins is a pragmatic technical customer care analyst with 10 years of hands-on IT and support experience, currently helping a Canadian e-commerce startup stitch together CRM, marketplace, and fulfillment systems. He blends deep operational discipline gained from Department of Defense and large-enterprise environments with customer-first problem solving demonstrated by thousands of resolved tickets and a 100% satisfaction track record. Shaun is fluent across Shopify, Azure/Intune, Richpanel, and specialized tools like ShipHero and Tellabs, and he’s rebuilt knowledge bases and documentation libraries to reduce repeat issues. His background ranges from network operations supporting military users to HIPAA-aware support for genomic research, giving him a rare mix of security-mindedness and empathy for high-stakes customers. A self-described “digital product guy” and WordPress nerd, he pairs curiosity about product flows with a founder’s instincts from running a small wellness business.
10 years of coding experience
7 years of employment as a software developer
High School Diploma, High School Diploma at Northwood Boys High SchoolA + and N +, A + and N + at San Diego College of Continuing EducationNetwork Operations and Security Information Technology, Network Operations and Security Information Technology at Western Governors UniversityUniversity of South Africa
English, Afrikaans, Portuguese
Github Skills (33)
wordpress10
radio-buttons10
wordpress-plugin10
jquery9
gutenberg9
advanced-custom-fields9
medium7
contactform7
plugin7
php5
metadata5
seo5
javascript4
image4
zooming4
Programming languages (4)
Github contributions (5)
GoingBold/WP-Blocks
May 2018 - May 2018
WP Blocks is a full WYSIWYG content management solution for WordPress. It's built on tried and tested best practices and allows content managers to create phenomenally engaging experiences with absolutely no coding.
Contributions:19 commits, 4 PRs, 18 pushes in 1 month
wordpresswysiwyg
NewJenk/EPT
Oct 2022 - Feb 2025
Contributions:4 pushes, 2 branches in 2 years 5 months
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