Senior Data Scientist, Customer Science, Revenue Management
Houston, Texas, United States
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Summary
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Senior
🎓
Top School
Shuang Jiang is a Senior Data Scientist in Customer Science and Revenue Management with seven years of experience applying statistical rigor to customer lifetime value (CLV) modeling, pricing strategy, and revenue optimization. With a PhD in Biostatistics and advanced training from Rice University, she builds end-to-end data pipelines and ETL systems to deploy production-ready Stat/ML models that serve over two million customers. She pioneered the residential CLV model at WM, balancing lifetime profitability against short-term retention trade-offs and guiding targeted retention and risk-mitigation actions. Comfortable across the full product lifecycle, she combines deep statistical expertise with hands-on data engineering to translate complex analytics into cross-functional business impact. An analytical storyteller, she surfaces growth opportunities and operationalizes models to drive sustainable revenue decisions.
8 years of coding experience
3 years of employment as a software developer
Master's degree, Statistics, Master's degree, Statistics at Rice University
Doctor of Philosophy - PhD, Biostatistics, Doctor of Philosophy - PhD, Biostatistics at Southern Methodist University
Bachelor of Science - BS, Statistics, Bachelor of Science - BS, Statistics at Shandong University
Contributions:25 commits, 29 pushes, 1 branch in 2 years 2 months
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