Summary
Steven Krawczyk is a Principal Solutions Architect with two decades of deep experience designing and integrating contact center and conversational AI systems, now based in Boston. He has repeatedly bridged technical and commercial teams at companies including Nuance, Microsoft, and TTEC Digital to deliver speech-to-text, text-to-speech, NLU, and IVR integrations across Avaya, Genesys, and Cisco platforms. Known for translating business needs into cloud-native, microservices architectures, he combines hands-on engineering roots from early SDK and platform roles with strategic technical sales leadership. Steven’s work focuses on making generative AI and conversational speech practical at scale, and he brings a rare mix of product-facing sales acumen plus low-level speech/SDK expertise.
5 years of coding experience
20 years of employment as a software developer
Computer Science, Computer Science at Union University