Summary
Tracey Torble is an IT service management consultant, technical editor and learning designer with over 25 years’ experience spanning frontline support, operations management in broadcast and music industries, and freelance consultancy since 2001. She specialises in incident, problem, change, configuration and service level management and has authored ITSM guidance, including the BCS 'Change Manager' guide and school-focused FITS publications. As owner of T2 Consulting she designs e-learning (Moodle, H5P, Opigno), writes policy and operational documentation, and works on transnational education projects and qualifications development. Currently a technical editor for Aquent at Microsoft, she combines practical operations experience with a background in teaching, proofreading and curriculum design. Not immediately obvious: her career blends creative-sector roots and HR/administration experience with formal credentials in online and distance education, enabling pragmatic, learner-focused ITSM solutions.
6 years of coding experience
Post Graduate Certificate in Online and Distance Education, Technology Enhanced Learning, Post Graduate Certificate in Online and Distance Education, Technology Enhanced Learning at The Open University
PTLLS Award, Teaching in Lifelong Learning, PTLLS Award, Teaching in Lifelong Learning at Farnborough College of Technology
LCC Private Secretary's Certificate, Secretarial, Administration, Business Studies, LCC Private Secretary's Certificate, Secretarial, Administration, Business Studies at North Nottinghamshire College of Further Education