Sr. Director, Enterprise Resilience & Reliability Engineering at Nobl9
Tampa, Florida, United States
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Summary
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Senior
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Troy Koss is a seasoned enterprise reliability leader with nine years of focused experience driving Site Reliability Engineering and resilience at scale, currently serving as Sr. Director of Enterprise Resilience & Reliability Engineering at Capital One. He blends a software development background with deep operational experience, having built and led large SRE organizations and platform teams that deliver reliability, recovery tooling, and cloud transformation across the enterprise. Previously he stood up Verizon’s first SRE program and led cross-functional efforts that shifted culture toward SLO-driven practices, error budgets, and automated observability. Troy has entrepreneurial chops from founding and advising startups in fintech and health & wellness, and he applies lessons from rapid product iteration (and failure) to incubate pragmatic, production-ready capabilities. He’s also committed to developing engineers and STEM talent—advising WAVE and university alumni boards—while cultivating team cultures that prioritize autonomy, psychological safety, and dependable decision-making. Outside work he channels the same systems mindset into horticulture, fitness, travel, and family life.
10 years of coding experience
16 years of employment as a software developer
Bachelor of Science (B.S.), Computer Engineering, Bachelor of Science (B.S.), Computer Engineering at University at Buffalo
Master of Science (M.S.), Computer Science, Master of Science (M.S.), Computer Science at Stevens Institute of Technology
Advanced Regents Diploma, General Studies, Advanced Regents Diploma, General Studies at Lockport High School
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