Summary
Vicente Blanco is an online services and customer experience specialist with over two decades working across startups and major telecoms like Telefónica, Orange and T-Online. He has led product, CRM and BI initiatives—implementing CRM systems, email marketing programs, mobile and SmartTV apps, and premium content models that supported international expansion. As a hands-on operator and trainer he combines marketing, community management and technical documentation skills with experience delivering customer service and outsourcing coordination. Notable wins include building Red Karaoke’s CRM/BI capabilities and leading Ya.com/Orange’s first international project team. He also publishes and teaches, having authored a book on his 20 years in the industry and delivered ICT and business software training. Adaptable and client-focused, he thrives bridging multidisciplinary teams to turn digital strategies into measurable customer outcomes.
12 years of coding experience
Máster en dirección comercial y marketing, Máster en dirección comercial y marketing at IMF Smart Education
Curso superior en Community Management, Curso superior en Community Management at Universidad Nacional de Educación a Distancia - U.N.E.D.
Diplomado Biblioteconomía y Documentación, Diplomado Biblioteconomía y Documentación at Universidad Complutense de Madrid
Curso SAP usuario experto R/3 ECC 6.0 EHP6 (FI;SD;MM;RH), Curso SAP usuario experto R/3 ECC 6.0 EHP6 (FI;SD;MM;RH) at Escuela laboral TI